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    TeamSpeak | Module Branding
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January 08, 2009, 08:36:46 AM *
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Author Topic: TeamSpeak | Module Branding  (Read 411 times)
aukiman
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« on: October 22, 2008, 04:21:45 PM »
having a bit of trouble unbranding the install on my site.

have set branding option to "No Branding" and also tried to click the "Check Unbranding" option.  When I do the check unbranding I just get a page which returns the HTTP 500 Internal Server Error.

The path returning this error is  ... "http://*mydomain*/modules/mod_mh2teamspeak/mod_mh2teamspeak/mh2_tsdescription.php?unbrandcheck=1"

any help much appreciated ! cheers!

bought yesterday via paypal transaction as below

--------------------------------------------------------------------
Transaction ID:      6B703224M3972004T
Order Description:      MH2Teamspeakv2.0
Item/Product Number:      1192
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Mick
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« Reply #1 on: October 23, 2008, 12:42:56 AM »
The reason you are receiving that is because your DNS Zone entry from your website does not allow connection via universalxtreme.net, it seems to require a www in front. 

That would not be a huge issues except for the fact that your Joomla settings are probably not including the www and therefore it is giving you the error.

My suggestion would be to contact your host and tell them that the Zone file for your site is not properly set up.

You can tell them that it should include the following:
An A Record  of          ( universalxtreme.net.   14400 IN A 203.63.244.58)
A CNAME Record Of   ( www 14400 IN CNAME universalxtreme.net.)

Once that is complete, it should start working with no issues.
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aukiman
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« Reply #2 on: October 23, 2008, 06:22:34 AM »
hi Mick, thanks for the reply.

I manage my own DNS in this case.  I had two A records 1 for universalxtreme.net and 1 for www,  I changed the www to a CNAME record as suggested and for good measure I included both the www.universalxtreme.net and universalxtreme.net in the http headers for the site ( IIS )

I waited out the TTL and tried again.  The module works fine in every respect, except for the branding option still.

can you make any other suggestions please Smiley

thanks again

Auki
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Mick
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« Reply #3 on: October 23, 2008, 09:41:33 AM »
If you could put together a testing site for me on your IIS box, I will run some tests to try and figure out what is happening.

Please forward me testing site admin information (Can be a sub domain) and the FTP information.  You can PM me the info.
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Jwam
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« Reply #4 on: December 27, 2008, 02:40:08 PM »
Hi ! I've got a similar problem here.

I donated to mh2 2 months ago (2008/10/17), Transaction n?2U314529DW157583Y.

This piece of software is great, except I just can't unbrand it. When I'm on that page :
http://*mydomain*/modules/mod_mh2teamspeak/mod_mh2teamspeak/mh2_tsdescription.php?unbrandcheck=1
the webpage remains blank and nothing happens.

My DNSs seem to be correctly set up, and my directory is chmoded to 777.

What should I do ?

Thanks by advance for your help (and sorry for my poor english)
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Mick
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« Reply #5 on: December 28, 2008, 01:48:49 PM »
I do not seem to be able to replicate this.
Please make sure the following directories are set to 755 and retry:
/modules/mod_mh2teamspeak
/modules/mod_mh2teamspeak/mod_mh2teamspeak

Please let me know.
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Jwam
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« Reply #6 on: December 28, 2008, 03:18:00 PM »
Thanks for your quick answer  Smiley

I can now certify all these folders (and also the other ones) are set to 755, and I still get a blank page while clicking "Check upgrade" or "Check unbranding". BUT when I click "Donate to MH2", it still sends me to paypal.

I've also tried changing my template, opening directly mh2_tsdescription.php?unbrandcheck=1 out of the admin panel, and other things but I still have this annoying blank page  Cry

Hope you'll be able to help me.

edit : just tried with IE7 instead of FF, but still the same  Roll Eyes
« Last Edit: December 28, 2008, 03:20:07 PM by Jwam » Logged
Mick
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« Reply #7 on: December 28, 2008, 08:05:59 PM »
If you would like, I can meet you on teamspeak at some point in time to assist with this.  I think this may take a deeper look to figure it out. 

Please forward me the contact information via the Private Message system and times that you would be available.

We will get it taken care of!
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